pzok Frequently Asked Questions

Creating a pzok account takes under two minutes. Visit the pzok Login page, tap the registration option, enter your mobile number, choose a strong password, confirm you are aged 21 or above, and submit. You will receive an OTP via SMS to verify your number. Once confirmed, your account is active and you can make your first deposit using bKash, Nagad or Rocket.

The minimum age to register and play on pzok is 21 years old. This applies to all players across Bangladesh regardless of location — Dhaka, Chittagong, Sylhet, Khulna or anywhere else. pzok verifies age during the KYC process and any account found to belong to an underage player will be permanently closed immediately.

pzok's KYC process requires a government-issued photo ID — a valid National ID card (NID), passport or driving licence. You will also need to confirm the mobile number linked to your bKash, Nagad or Rocket account matches the one registered with pzok. KYC is typically required before your first withdrawal or when cumulative winnings reach a certain threshold.

To reset your pzok password, go to the Login page and tap 'Forgot Password'. Enter the mobile number registered to your account and you will receive a one-time password (OTP) via SMS. Use the OTP to verify your identity, then set a new password. If you no longer have access to the registered number, email [email protected] with your account details for manual verification.

No. pzok strictly allows only one account per player. Creating duplicate accounts violates our Terms & Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact [email protected] immediately to have the duplicate removed without penalty.

Yes, pzok offers cricket betting on BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC tournaments, Test series, and bilateral ODI series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, top bowler, total runs, fall of wickets and more. Pre-match and live in-play betting are both available.

pzok is fully optimised for mobile browsers on both Android and iOS — no app download is required. Simply open your mobile browser, visit pzok.bet, and the site loads as a fast, full-featured mobile experience. The site works on all popular Bangladeshi Android phones and on iPhones. For the best experience, use the latest version of Chrome or Safari.

pzok's live casino section features real-dealer games including Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger and Teen Patti — all streamed in HD. Games are powered by providers such as Evolution Gaming, Ezugi and Pragmatic Play Live. Stakes range from ৳100 per hand up to high-roller limits, so players of all bankroll sizes can participate.

Yes. All slot games on pzok use certified Random Number Generators (RNG) provided by licensed software studios including Pragmatic Play, NetEnt, Microgaming and Spribe. These RNG systems are independently tested to ensure fair outcomes. pzok does not modify or interfere with game outcomes. The published Return to Player (RTP) percentages for each slot are determined by the game provider and remain fixed.

Yes, pzok features crash games including Aviator by Spribe, which is one of the most popular games among Bangladeshi players. Crash games involve placing a bet before a multiplier takes off and cashing out before it crashes. The multiplier is determined by a provably fair algorithm. Stakes start from as low as ৳10 per round, making crash games accessible to all players.

pzok uses SSL encryption on all pages and transactions to protect your personal and financial data. Your bKash, Nagad and Rocket payment details are never stored on pzok's servers — transactions go directly through the mobile financial service provider's secure gateway. Account access is protected by password authentication and OTP verification. pzok does not share your data with third parties for marketing purposes.

To set a deposit limit on your pzok account, email [email protected] and specify whether you want a daily, weekly or monthly limit, and the amount in BDT. Deposit limits take effect within 24 hours of your request and can only be reduced — not increased — for a 7-day cooling-off period. This tool is part of pzok's responsible gaming programme and is available to all players at any time.

pzok's self-exclusion programme allows any player to voluntarily block themselves from the Platform for 3 months, 6 months, 1 year or permanently. To request self-exclusion, email [email protected] from your registered email or mobile number. The exclusion is actioned within 24 hours and cannot be reversed during the chosen period. pzok strongly encourages any player who feels gambling is becoming a problem to use this tool without hesitation.

Yes, pzok customer support is available 7 days a week including Bangladeshi public holidays such as Eid and Victory Day. The primary support channel is email at [email protected]. Our team aims to respond to all queries within 2-4 hours. For urgent matters such as account locks or suspected unauthorised access, mark your email subject line as 'URGENT' and we will prioritise your case.

If you suspect unauthorised access to your pzok account, change your password immediately via the Login page's 'Forgot Password' option. Then email [email protected] marked 'URGENT — Suspected Unauthorised Access' with your account mobile number and a description of what you noticed. Our security team will review your account activity, freeze any suspicious transactions and respond within 1-2 hours. Never share your password or OTP with anyone.