pzok Privacy Policy — Your Data, Your Rights

1.1 Registration Data

When you create an account with pzok, we collect: your full name, date of birth, mobile phone number, and the mobile wallet number (bKash, Nagad, Rocket or Upay) you use to transact. This information is required to verify your age, create your account, process deposits and withdrawals, and communicate with you about your account.

1.2 Identity Verification (KYC) Data

Prior to processing withdrawals, or where required by our internal risk and compliance procedures, pzok may request a copy of a government-issued identification document (such as a National ID card or passport) and proof of your mobile wallet ownership. KYC documents are stored securely and used solely for identity verification and fraud prevention purposes.

1.3 Transaction Data

We record all financial transactions on your account including deposits, withdrawals, bets placed, game results, bonus credits and redemptions. Transaction records are maintained for internal auditing, dispute resolution, and compliance with applicable financial record-keeping obligations.

1.4 Technical and Usage Data

When you access pzok, our servers automatically collect technical data including: your IP address, device type, operating system, mobile browser version, session timestamps, pages visited and features used within the Platform. This data helps us maintain Platform security, diagnose technical issues, and improve the user experience for Bangladeshi players on 4G connections.

3.1 Payment Processors

To process deposits and withdrawals, pzok passes transaction details to your chosen mobile wallet provider (bKash, Nagad, Rocket or Upay). Only the minimum data required to complete the transaction is shared. pzok does not store your full mobile wallet PIN or password.

3.2 Game and Technology Providers

pzok integrates games from licensed providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe and others. To operate these games within your session, limited session identifiers may be passed to the game provider. These providers are contractually obligated to handle such data confidentially and in accordance with their own privacy standards.

3.3 Legal and Regulatory Disclosure

pzok may disclose your personal data to government authorities, law enforcement agencies or financial intelligence units where required by applicable law, court order or legitimate legal process. In such cases, pzok will disclose only the minimum amount of information required to satisfy the legal obligation and will endeavour to notify you unless prohibited from doing so by law.

5.1 Security Measures

pzok implements SSL/TLS encryption for all data transmitted between your device and our servers. Account passwords are stored using one-way cryptographic hashing. Access to personal data within pzok is restricted to authorised personnel only, on a need-to-know basis. We conduct periodic internal reviews of our data handling practices to identify and address security risks. While we take reasonable precautions, no internet-based system can be guaranteed completely secure. You are responsible for keeping your account credentials confidential and for notifying [email protected] immediately if you suspect unauthorised access to your account.

5.2 Data Retention

pzok retains your personal data for as long as your account remains active and for a minimum period of five years following account closure, in order to meet financial record-keeping obligations and to handle any disputes that may arise. KYC documents are retained for the same minimum period. If you request deletion of your account and there are no outstanding legal obligations requiring retention, pzok will delete or anonymise your personal data within 90 days of the request.